Return Policy

Delivery Time

How long is the delivery time?

Orders are usually fulfilled 2-5 business days after you place your order. The delivery time is 2-10 business days from the order date until you receive your delivery, depending on your location. Please note that delays of 1-2 days may occur during high demand periods.

If you have not received your order within the expected delivery time, please ensure that you provided correct information when placing the order. If you have done so and still have not received your order, please contact our customer service within 30 business days of the order date so we can assist you.

Where can products be delivered?

We can deliver our products to North America (USA and Canada).

Shipping Costs

What are the shipping costs?

The shipping fee of USD 6 will be added. However, if you shop for USD 60 or more, we offer free shipping.

Tracking Your Package

How can I track my package?

We will process your order and do our best to pack and ship it as quickly as possible. Once the shipping company picks up your package, we will activate your shipment information and send a confirmation email with a tracking link. If you have not received the tracking link, please contact us through our contact form so we can assist you.

Why is my tracking link not active?

After your order has been shipped from our partners warehouse, you will receive a shipping confirmation containing your tracking link. Please note that it may take up to 48 hours after you receive the shipping confirmation for the tracking link to become active.

Unclaimed Packages

What happens if I don’t pick up my package?

If items are returned to our partner because the package was not picked up, we will contact you and store the package 30 days. If you wish, we will resend the products to you after confirming the shipping address. In this case, a fee of $12 will be charged (Restocking fee + new shipping fee). This fees cover the cost of double shipping, as well as the picking and unpacking of the items. If you don’t want the products or we can’t reach you within 30 days. We will charge a fee of USD 6 (restocking fee) and refund you the rest of the order.

Lost Package

If a package get lost in the mail, contact the carrier and remember to submit a claim within 30 day after the estimated delivery date. Once you do, we’ll process your claim and cover reprinting and shipping costs for a replacement order. We may ask you to confirm your shipping address was correct and double-check that you contacted the shipping carrier to try locating the lost package.

If the tracking information states of the order was delivered, but you think you haven’t recived it, we won’t reship that order. In some cases the package is left in an unexpected location at your address. You should contact the carrier and inquire if the delivery person left any additional details as to where the package is. If you still can’t find the package, you must place a new manual order to reship it.

Damaged Products

If something arrives damaged, send a photo of the damaged goods to our customer support email, and we’ll gladly send you a replacement at no cost.

Should any returns or issues arise dou to an error on our part, we’ll cover the expenses.

Returns

Can I return my order?

Yes, we have a 14-day return policy for items. To exercise your right of withdrawal, you must contact us via the contact form/email within 14 days of receiving the item and notify us that you wish to return it. Refunds are issued within 14 days from when we receive and approve the returned item. For complaints, contact us via the contact form/email and we will help you resolve the issue.

How do I make a return?

The package must be packed exactly as it was when you received it from us to avoid damage during return transport. Use protective paper to ensure that the products are not damaged. Once you have wrapped the products in paper, use tape. Please use the contact form to contact us and register your return. You will receive an email with instructions and address details as soon as the return is registered.

What if you is unhappy or doesn’t want the product anymore?

If you want to exchange or return a product without any defects, or requires a different size, you’ll have to contact us, send back the products to our partner and place a new order. The returned items must be in unused and original condition, and returned in complete original packaging. As soon as we have received the products, we will refund you.

Where should I return the products?

It is important that you contact us before returning the products so that we can send you the exact instructions! You will receive the exact address of our American or Canadian partner where you can return the products.

Return Costs

Does it cost anything to return items?

We charge a restocking fee of USD 6 for returns, which will be deducted from your refund and not charged by the postal agent. The return process can take up to 14 days from when you send the products back to us. Once we have received and processed the return, we will register the refund and send a confirmation email to you. Keep the receipt from your return as proof until you have received the return confirmation email.